We request you cancel your appointment 24 hours before your scheduled appointment. Failure to do so will result in a $25 charge per pet and will be added to your next grooming.
All appointments are scheduled on the hour. If you are 15-20 minutes late for the scheduled appointment, it will be rescheduled.
You will receive a call when the service is completed. Due to limited spacing, we ask that you pick up your pet within 30 minutes of completion of the service. If you are unable to pick up your pet within that time frame, "day care" fees will apply, starting at $15 per 15 minutes following the initial 30-minute window. "Day care" rates may be increased at our discretion for pets that are large, disruptive, or require special care. If a pet is not picked up by closing time, a $25 after-hours fee will be added to the account.
All animals entering our facility must have their rabies and distemper vaccines for the safety of our groomers and other pets visiting our facility.